Privacy Policy

1Win N.V. (registered in Curaçao, company no. 147039, operating under Curaçao eGaming License 8048/JAZ2018-040) is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access and use our platform at slideapp.pk, including our website, mobile applications, and related services. Please read this policy carefully. If you do not agree with our practices, do not use our services.

1. Data Controller and Contact Information

The data controller responsible for your personal data is 1Win N.V., Curaçao. For data protection inquiries, you may contact our Data Protection Officer or our support team at our offices in Curaçao. We maintain a 24/7 support service available in English and Urdu via our platform. Any requests regarding your data or privacy concerns should be directed to our support channels, and we will respond within 30 days or as required by applicable law.

2. What Personal Data We Collect

We collect various categories of personal data to provide our services, comply with legal obligations, and improve your experience. The data we collect includes:

Identity data: your full name, date of birth, gender, nationality, and national identification number or passport details
Contact data: your email address, phone number, postal address, and country of residence
Financial data: your bank account details, payment card information, cryptocurrency wallet addresses, and transaction history
Transaction data: your betting history, deposits, withdrawals, account balance, and gaming activity
Technical data: your IP address, device type, operating system version, browser type, device identifiers, and unique advertising identifiers
Usage data: pages visited, features accessed, time spent on the platform, search queries, and interaction patterns
KYC and AML data: government-issued identification documents, proof of address, source of funds documentation, and beneficial ownership information
Marketing data: your communication preferences, consent records, and interaction with promotional materials
Communication data: records of your correspondence with our support team, including chat logs and email exchanges

3. How We Collect Your Data

Your personal data is collected through multiple sources and methods:

Directly from you: when you register an account, complete your profile, make deposits or withdrawals, participate in promotions, or contact our support team
Automatically through technology: via cookies, web beacons, log files, and similar tracking technologies when you browse our platform
From third-party service providers: including payment processors (such as MFI Investments Limited, Cyprus), KYC and AML verification providers, credit reference agencies, fraud prevention services, and identity verification partners
From affiliate and marketing partners: when you are referred to our platform or interact with our marketing campaigns
From regulatory and law enforcement authorities: when required by legal obligation or court order

4. Legal Basis for Processing Your Data

We process your personal data on the following legal bases:

Contract: to establish and maintain your account, process your bets and transactions, and deliver our gaming services
Legal obligation: to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, tax obligations, and other statutory duties imposed by gaming regulators and financial authorities
Legitimate interest: to detect and prevent fraud, enhance platform security, investigate disputes, improve our services, and conduct business analytics
Consent: to send you marketing communications, personalized offers, and promotional materials; you may withdraw this consent at any time
Vital interest: to protect your health and safety or that of others in emergency situations

5. How We Use Your Data

We use your personal data for the following purposes:

Account management: creating and maintaining your account, verifying your identity, and managing your profile
Service delivery: processing your deposits and withdrawals, executing your bets, crediting winnings, and providing customer support
Regulatory compliance: performing KYC and AML checks, reporting to financial authorities, and maintaining records as required by law
Fraud and security: detecting suspicious activity, preventing unauthorized access, investigating breaches, and protecting against financial crime
Marketing and communications: sending promotional offers, newsletters, and updates about new games or features (only with your consent)
Analytics and improvement: analyzing user behavior, optimizing platform performance, conducting research, and developing new features
Legal and dispute resolution: responding to legal claims, enforcing our terms, and resolving complaints

We may disclose your personal data to the following categories of recipients:

Payment processors and financial institutions: to process your deposits and withdrawals securely
KYC and AML service providers: to verify your identity and conduct compliance checks
Fraud prevention and credit reference agencies: to assess risk and prevent financial crime
Group companies and affiliates: for operational support, marketing, and service improvement
IT service providers and cloud hosting companies: to maintain and secure our platform
Customer support and communication partners: to assist with your inquiries
Marketing and advertising partners: to deliver targeted promotions (only where you have consented)
Regulatory authorities and law enforcement: when legally required or to comply with court orders
Professional advisors: including legal counsel, accountants, and auditors, as necessary

7. International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside Pakistan, including Curaçao, Cyprus, and other jurisdictions where our service providers operate. These transfers are necessary to provide our services and comply with our legal obligations. Where transfers occur to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and binding corporate rules. By using our services, you consent to such transfers. We ensure that all transfers are conducted securely and in compliance with applicable data protection laws.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods are as follows:

Account and transaction data: Minimum 5 years after account closure or final transaction, as required by AML and gaming regulations
KYC and AML documentation: Minimum 5 years after account closure or relationship termination
Marketing and communication data: Until you withdraw consent or request deletion
Technical and usage data: Typically 12 months, unless longer retention is required for security or legal purposes
Support communications: Minimum 2 years for dispute resolution and quality assurance
Fraud investigation records: As long as necessary to investigate and resolve the matter, typically 3–5 years

After the applicable retention period, we will securely delete or anonymize your data, unless we are required by law to retain it for longer.

9. Your Data Subject Rights

Subject to applicable law, you have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may correct inaccurate or incomplete data
Right to erasure: you may request deletion of your data, subject to legal retention obligations
Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
Right to data portability: you may request your data in a structured, commonly used, and machine-readable format
Right to object: you may object to processing for marketing, profiling, or legitimate interest purposes
Right to withdraw consent: you may withdraw consent for marketing communications at any time
Right not to be subject to solely automated decision-making: you have the right to human review of decisions that significantly affect you

To exercise any of these rights, contact our support team or Data Protection Officer. We will respond to your request within 30 days or as required by law. Please note that some rights may be limited by legal obligations, such as AML and KYC requirements, which may prevent us from deleting certain data.

10. Cookies and Tracking Technologies

Our platform uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, remember your preferences, analyze usage patterns, and deliver personalized content. These technologies collect information about your browsing behavior and device. For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our separate Cookie Policy. You may disable cookies through your browser settings, but this may affect the functionality of our platform.

11. Data Security

We implement comprehensive organizational and technical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

256-bit SSL/TLS encryption for all data transmitted between your device and our servers
Two-factor authentication (2FA) to secure your account login
Secure password storage using industry-standard hashing algorithms
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis
Encryption of data at rest in our databases and storage systems
Firewalls, intrusion detection systems, and network monitoring
Employee training and confidentiality agreements
Incident response procedures to address any data breaches

While we strive to protect your data, no security system is impenetrable. We cannot guarantee absolute security, and you use our platform at your own risk. If you believe your data has been compromised, please contact us immediately.

12. Children and Minors

Our services are not intended for individuals under the age of 18 (or 21 in jurisdictions where that is the legal age of majority). We do not knowingly collect personal data from minors. If we become aware that a minor has provided data to us, we will delete such information and terminate the account immediately. If you believe a minor has accessed our platform, please contact our support team.

13. Complaints and Supervisory Authority

If you believe we have violated your data protection rights or this Privacy Policy, you have the right to lodge a complaint with the relevant supervisory authority (data protection authority) in your jurisdiction. You may also contact us first to attempt to resolve the matter. Our support team is available 24/7 to address your concerns.

14. Policy Changes and Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our platform and updating the 'Last Updated' date below. Your continued use of our services following such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Last Updated: January 2025. This Privacy Policy is effective as of the date stated above and applies to all users of the 1Win platform at slideapp.pk.