Responsible Gaming
At 1Win, we are committed to providing a safe and enjoyable gaming experience. We recognise that gambling should be entertainment, not a way to earn money or solve financial problems. This page outlines the tools, resources, and support available to help you play responsibly and stay in control of your gaming activity.
Our Commitment to Safer Gambling
1Win N.V., licensed under Curaçao eGaming License 8048/JAZ2018-040, is dedicated to promoting responsible gaming practices. We implement strict measures to protect players, prevent underage access, and support those who may be experiencing gambling-related harm. Your wellbeing is our priority, and we encourage you to use the tools and resources available on this page.
Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help or use our self-control tools:
- Playing with money that belongs to someone else or that you cannot afford to lose
- Lying to family, friends, or colleagues about the amount of time or money you spend gaming
- Attempting to recover losses by playing more frequently or with larger stakes (chasing losses)
- Loss of sleep, neglect of work, school, or personal responsibilities due to gaming
- Feeling irritable, anxious, or restless when you are not playing
- Using gaming to escape problems, stress, or negative emotions
- Spending more money or time gaming than you intended
Self-Control Tools Available to You
1Win provides a range of tools to help you manage your gaming activity and stay within limits that work for you. You can set and adjust these tools at any time through your account settings. All limits are applied in real time and cannot be overridden during an active session.
- Deposit Limits
- Set a maximum amount (daily, weekly, or monthly) that you can deposit into your account. Once reached, no further deposits are accepted until the period resets.
- Loss Limits
- Define the maximum net loss you are willing to accept over a set period. When this limit is reached, your account will be temporarily restricted from placing further bets.
- Wager Limits
- Control the maximum stake you can place on a single bet or game round. This helps prevent impulsive large wagers.
- Session Time Limits
- Set a maximum duration for each gaming session. You will receive a warning when your session is about to end, and your account will be logged out automatically.
- Reality Check Reminders
- Receive periodic pop-up notifications during play that remind you how long you have been playing and how much you have wagered. These appear every 30 minutes by default.
- Cool-Off Period
- Take a break from gaming for a set period (24 hours to 6 weeks) without closing your account. During this time, you cannot log in or place bets, but your account remains active.
- Self-Exclusion
- Permanently or temporarily exclude yourself from 1Win. For full details and to initiate self-exclusion, visit our dedicated Self-Exclusion page.
How to Set Limits on Your Account
Setting limits is simple and takes only a few minutes. Follow these steps to protect your gaming:
- Log in to your 1Win account using your username and password.
- Navigate to the 'Account Settings' or 'My Account' section from the main menu.
- Select 'Responsible Gaming' or 'Limits & Controls'.
- Choose the type of limit you wish to set (deposit, loss, wager, or session time).
- Enter your desired limit amount or duration. Limits are always expressed in PKR.
- Confirm your selection. The limit will take effect immediately for new activity.
- You can view, modify, or remove limits at any time by returning to the same section.
- If you need assistance, contact our support team at any time — we are available 24/7 in English and Urdu.
Protection of Minors
1Win is strictly for players aged 18 and over. We use robust age verification procedures during account registration and periodically during play to ensure compliance. We do not knowingly accept registrations from minors, and any account found to belong to a minor will be closed immediately with funds returned.
If you are a parent or guardian concerned about a young person's access to gambling sites, we recommend implementing parental control software on devices used in your household. Popular options include:
- Net Nanny — comprehensive parental controls for Windows, Mac, iOS, and Android
- Cyber Patrol — blocks adult and gambling content across devices
- Qustodio — monitors and filters online activity with customisable restrictions
Support and Help Resources
If you or someone you know is struggling with gambling, help is available. The following organisations provide free, confidential support:
- GamCare
- Free counselling and support for problem gambling in the UK. Website: gamcare.org.uk
- BeGambleAware
- Information and resources for safer gambling. Website: begambleaware.org
- Gambling Therapy
- Free online counselling and support groups. Website: gamblingtherapy.org
- Gamblers Anonymous
- Peer support meetings and 12-step programme. Website: gamblersanonymous.org
- National Problem Gambling Helplines
- Many countries operate free helplines. Search for your local helpline number online or contact your healthcare provider for a referral.
1Win also supports the NCPG (National Council on Problem Gambling) and similar organisations in your region. You can request a referral to local support services by contacting our support team.
Safer Play Tips
Responsible gaming is a shared responsibility. Here are practical steps you can take to keep gaming fun and safe:
- Set a budget before you play. Only use money you can afford to lose, never borrowed funds or money needed for essentials.
- Set a time limit for each session and stick to it. Use our session time limit tool to enforce this automatically.
- Never chase losses. If you lose, accept it and stop playing. Chasing losses often leads to larger losses.
- Do not play when you are emotional, stressed, angry, or intoxicated. Gaming decisions made in these states are often poor ones.
- Keep gaming separate from other activities. Do not play while working, studying, or spending time with family.
- View all winnings as a bonus, not as income. Treat any money won as part of your entertainment budget, not as earnings.
- Take regular breaks. Step away from the screen, move around, and refresh your mind.
- Talk to someone you trust if you feel your gaming is becoming a problem. Seeking help early makes a real difference.
Staff Training and Player Protection
All 1Win staff members, including customer support, account management, and compliance teams, receive regular training in recognising signs of problem gambling and responding with empathy and professionalism. If our team identifies concerning patterns in your account activity, we may reach out to offer support or suggest the use of our self-control tools. This is never punitive — it is an offer of help.
Frequently Asked Questions
Below are answers to common questions about responsible gaming at 1Win:
- Q: Can I set multiple limits at the same time? A: Yes. You can combine deposit limits, loss limits, wager limits, and session time limits. All limits work together to give you maximum control.
- Q: What happens if I reach my deposit limit? A: Once your limit is reached, you will not be able to deposit further funds until the period resets (daily, weekly, or monthly, depending on your setting).
- Q: Can I lower my limits immediately? A: Yes. You can lower any limit at any time through your account settings. However, if you wish to increase a limit, there may be a waiting period (typically 7 days) to prevent impulsive decisions.
- Q: What is the difference between a cool-off and self-exclusion? A: A cool-off is a temporary break (24 hours to 6 weeks) during which you cannot play but your account remains active. Self-exclusion is a longer-term or permanent closure of your account.
- Q: Is my personal information safe? A: Yes. 1Win uses 256-bit SSL/TLS encryption and two-factor authentication to protect your data. All information is handled in accordance with our Privacy Policy.
- Q: Can I contact support if I am struggling? A: Absolutely. Our support team is available 24/7 in English and Urdu. We can discuss your concerns confidentially and help you access resources.
- Q: Are the help organisations listed on this page affiliated with 1Win? A: No. These are independent, non-profit organisations dedicated to supporting people with gambling concerns. We recommend them as trusted resources.
Contact Us
If you have questions about responsible gaming, need help setting limits, or wish to discuss your gaming activity, our support team is here to help. Contact us 24/7 via live chat, email, or phone. We are available in English and Urdu, and all conversations are confidential.